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Leading Inclusive Workplaces

Engaging a holistic approach

A holistic approach combining immediate ACTION with long-term strategies involves changing hearts and minds, as well as transforming systems and structures that perpetuate inequality and exclusion. 


Leading an inclusive workplace requires attributes of:

  • Authenticity and sincere Commitment that is clearly conveyed and practiced within and throughout the organization.
  • Empathy and Cultural Competence that values diverse perspectives and experiences.
  • Effective Communication strategies that promote inclusion, respect, and open dialogue.

Raising awareness and understanding

Learning the history and impact of exclusion, and how it manifests in systems, institutions, and interpersonal relationships, is a first step in raising awareness and leading change.


Recognizing and mitigating bias, also known as cognitive shortcuts, can help affect the kind of decisions, behavior, and inclusive actions that align with individual and organizational values.

The Path

Individual

Harvard researcher Robert Kegan talks about subject-object theory: Subject stands for thoughts and ideas we are fused with, areas where we don’t have conscious awareness, because they are are embedded within us. It is the proverbial fish swimming in water, but doesn’t know it swims in water; that is, until the fish is on land. The fish is subject to living in water. A person is subject to the lenses through which they look, subject to the limitations and biases embedded in that perspective. Object refers to things that people can reflect on, handle, be responsible for. Once we are like the fish on land, we can then look at, take control of, and face our thoughts and ideas. This objectivity gives reflection and choice, that can set values and match the actions and behaviors we make toward them.

Interpersonal

Add curiosity to objectivity, and one's world, and mind, can open. If I am stuck on my view, unable to hear another’s experience and perspective, that keeps me in the fishbowl of water. Bringing a curious mindset to notice, value, and leverage differences is a turning point in the journey toward inclusion. 

Institutional

The values an organization lives by critically influences inclusion (or exclusion). When an organization commits to being an inclusive one, it enters into a process of new understanding, auditing and restructuring its processes, procedures and structures with inclusive practices. And practice is a good word - just as an individual practices who they want to be, so does an organization. When an organization sees and values difference, it creates a culture that continually overcomes all forms of oppression. Then full participation is evidenced in limitless ways of personal satisfaction, fulfillment, and organizational success.

Societal

The way a society structures itself with laws and policies influences not only who can succeed and thrive, it creates the water in which we all swim. It creates a collective mindset. Any inequalities that operate within that society perpetuate in reinforcing ways, with cumulative effects.

As James Baldwin said: "Not everything that is faced can be changed, but nothing can be changed until it is faced." Once a society acknowledges, with objectivity, and makes the necessary and hard changes to become equitable and inclusive, can it begin to be a place where all can thrive.

Take ACTION towards a more inclusive and equitable future

ACTION stands for Assess, Commit, Train, Implement, Optimize, and Nurture and outlines a structured approach to building an inclusive environment where every employee feels valued and empowered to contribute their best work. These fundamental principles also drive innovation, employee satisfaction, and overall organizational success.

Take ACTION to create a workplace where everyone can thrive.

Assess the current state of diversity and inclusion within the organization.

Commit to clear, measurable goals for improvement.

Train employees and leaders to recognize and mitigate biases.

Implement policies and practices that promote inclusivity.

Nurture a culture of support, recognition, and celebration of diversity.

Optimize strategies through continuous monitoring and adjustment.

Holistic Actions

A - Assess

C - Commitment

C - Commitment

  • Conduct thorough assessments to understand the current state and identify areas for improvement within the organization.
  • Gather data, both quantitative and qualitative, on employee demographics, experiences, and perceptions of inclusion.
  • Identify gaps and areas for improvement based on the assessment results.
  • Continuously study systems of privilege and oppression, prioritizing a culture of practice and accountability within a shared journey that acknowledges sustained learning 
  • Look for areas where bias can show up (programs, policies, norms, materials) and make changes to align to commitment
  • Understand resistance, and the backlash that can happen, where changing a system built on hierarchy/categorization

C - Commitment

C - Commitment

C - Commitment

  • Secure commitment and support from top leadership to drive initiatives that foster a nurturing environment that supports the growth and development of all employees.
  • Allocate and dedicate necessary resources, including budget and personnel, to support efforts.
  • Identify and name the culture commitment, and any corporate value that connects to an inclusive workplace.
  • Ensure a broad range of voices and perspectives are in the room when decisions are made
  • Build diverse leadership teams, ensuring all are welcomed, heard, and valued.
  • Prioritize practices (e.g., hiring, pay, performance, training) that promote organizational commitment.
  • Provide leadership opportunities and coaching support to those who were previously disconnected through norms and policies.

T - Training

C - Commitment

I - Implement

  • Provide ongoing training programs on diversity, equity, and inclusion for all employees.
  • Develop skills related to cultural competency, inclusive leadership, conflict resolution, and brave conversations.
  • Implement training to raise awareness of unconscious biases and how to mitigate them.
  • Encourage ways to address bias as it happens and identify ways to interrupt bias, using agreed upon shared language (minimizing shame).
  • Ensure Leaders learn, practice, and role model inclusive behaviors and attitudes, setting a positive example and expectation within your organization, demonstrate actions of inclusivity and commitment, e.g., apologize for transgressions, prioritize funding for DEI team - supporting their strategic and accountability plan.

I - Implement

I - Implement

I - Implement

  • Continually seek to foster a culture of belonging and safety, making it a clear and explicit expectation of all employees.
  • Develop and implement inclusive policies and practices across the organization.
  • Establish clear, measurable goals with clear timelines and responsibilities.
  • Ensure transparent processes, encouraging an examination for biases. 
  • Celebrate small wins in challenging the status quo.
  • Increase positive stereotypes, though examination of materials, language, and use of examples.
  • Establish tools and protocols to measure and mitigate implicit bias in meetings, hiring, innovation, and decisions.

O - Optimize

I - Implement

O - Optimize

  • Continuously monitor, measure, assess feedback, and optimize efforts to ensure long-term success.
  • Regularly review and adjust strategies and action plans based on feedback and changing needs.
  • Foster an environment where employees feel comfortable providing feedback on DEI initiatives.
  • Ensure equal access to opportunities, resources, and advancement.
  • Establish accountability structures to ensure shared responsibility for maintaining an inclusive and equitable environment.
  • Promote transparency in reporting progress on goals, fostering trust and commitment within the organization.

N - Nurture

I - Implement

O - Optimize

  • Create mentorship and sponsorship programs to support the career development of diverse employees.
  • Recognize and celebrate the contributions and achievements of diverse employees.
  • Engage with community initiatives and peer networks aimed at addressing inequities to share experiences and strategies.
  • Advocate for broader systemic changes that address the root causes within and beyond your organization.  
  • Recognize each individual has a journey/arc of mindset and learning, from
    • Not seeing difference
    • Judging difference
    • De-emphasizing difference
    • Deeply comprehending difference
    • Bridging across difference

Individual Attributes to Lead an Inclusive Workplace

Commitment

Cultural Intelligence

Cultural Intelligence

Anyone can show up as a leader toward this more just and inclusive future. "It starts with me." Empowering oneself, with humility and courage creates a new future; through words, behaviors, mindsets and actions. It takes effort, to be sure. Being a part of creating a new culture and future can be among the most meaningful efforts of a lif

Anyone can show up as a leader toward this more just and inclusive future. "It starts with me." Empowering oneself, with humility and courage creates a new future; through words, behaviors, mindsets and actions. It takes effort, to be sure. Being a part of creating a new culture and future can be among the most meaningful efforts of a lifetime. Being willing to be imperfect, vulnerable and often uncomfortable can expose the grace within.

It requires:

  • Willingness to be vulnerable, uncomfortable, challenging (all with grace)
  • Empowering others
  • Humility
  • Courage /Bravery

Cultural Intelligence

Cultural Intelligence

Cultural Intelligence

We don't know what we don't know. We do know that there are falsehoods and incompleteness built into our portfolio of knowledge. Our often mis-informed personal worldview and the reality that our human brain is biased can motivate deeper understanding and a new practice of valuing difference. This comes with curiosity toward the perspecti

We don't know what we don't know. We do know that there are falsehoods and incompleteness built into our portfolio of knowledge. Our often mis-informed personal worldview and the reality that our human brain is biased can motivate deeper understanding and a new practice of valuing difference. This comes with curiosity toward the perspectives of others, empathy toward others lived experience and a desire for catalyzing the spectrum of possibility.

This requires:

  • Self awareness (recognize personal worldview and where bias is present)
  • Motivated to deepen cultural understanding and value differences
  • Curiosity toward the experience/perspectives of others
  • Empathy
  • Perspective taking

Communication

Cultural Intelligence

Communication

Everything starts with communication. It is the basis of relationships, knowledge and experience. Seeking out and valuing different perspectives, actively listening, asking curious questions all honor a new way of communicating. Openness to new ideas also gives permission to land in greater conviction to what is now true and right.

This re

Everything starts with communication. It is the basis of relationships, knowledge and experience. Seeking out and valuing different perspectives, actively listening, asking curious questions all honor a new way of communicating. Openness to new ideas also gives permission to land in greater conviction to what is now true and right.

This requires: 

  • The ability to hold discomfort
  • An openness to change
  • The ability to receive feedback
  • A commitment to take space (to speak what you see) and to make space (for others)
  • Truly seek out and value different perspectives

Support for Your Inclusive Leadership

Increasing Understanding

Increasing Understanding

Increasing Understanding

See resources (articles, books, videos, guides, movies, podcasts...) on topics related to Belonging, Justice, Equity, Diversity & Inclusion


resources

Sepp6 Commitment

Increasing Understanding

Increasing Understanding

Sepp6 is committed to increasing leadership skills related to creating inclusive workplaces. Creating places where people are valued, and can bring their whole selves to work each day. Find out how Sepp6 can support your commitment to inclusive leadership.

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